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This resource is your first stop when you have questions about your Surface Pro device, your login information, platform functionality etc.

Here are the steps to take when you experience an issue with your technology.

 1. Look through this entire document to see if your issue is covered. (Para español, oprima aqui)

2. If you have tried the recommended steps and you are still having the problem, call (714) 730-7414 ext 87103 or email the library staff for assistance.

3. Follow the steps provided by the library staff.

4. If the issue still isn’t resolved, we will make an appointment for you to bring your device into the library to get your problem resolved.


Please have your teacher call the library if the steps outlined in this document have not resolved your issue. It is important that you contact the library by phone before physically coming in.

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