iPAD - Troubleshooting & Insurance


Please read the Trouble shooting tips listed and linked below:  If these do not solve your problem, fill out a Heritage Help Desk Ticket.

Mrs. Del, our Librarian, will be helping Heritage Students and Parents with basic tech issues.  She will be checking the Google Form submissions at 9:45, 11:45, and 12:45 Monday-Friday, beginning Wednesday August 12.  CLICK HERE to fill out a Heritage Tech Help Desk Request.

Connect iPad to Wi-Fi

  • From your Home screen, go to  Settings > Wi-Fi.
  • Tap the name of the Wi-Fi network that you want to join.
  • After you join a network, there will be a check mark next to the network and the wireless icon will appear in the upper-left corner of your display
Connect to Wi-Fi
Your child has a lot of Passwords!  Use this chart to determine which one to use:
Apple Wi-Fi Connectivity Issues
Many things can affect your wi-fi signal:  the number of devices online, time of day even the weather.
CLICK HERE for tips from Apple about resolving wi-fi issues.
PROBLEMS CAN BE CAUSED BY MULTIPLE THINGS:  Google Problems, Internet Server Problems, District Server Problems, Wi_Fi interference, User Error, etc.
If you are having problems try this:
  1. First thing every day: Log into Google through the Chrome App:         tusd67891234
  2. Second thing every day:  Log into the Content Keeper App (see Below) and make sure it's launched - this may be what is preventing you from accessing TUSD Google Meets, etc.  
  3. If you get dropped from Google Meets do the following:
  • Email your teacher - she may have to "Invite you back in"
  • Try logging on through SAFARI - not the Google Meets App and not Chrome (which will tell you to use the Google Meets App)
  •  >>>  teacher's meeting code


Self Service Icon is the TUSD App Store
If your teacher asks you to download an app, this is where you look.
Content Keeper Icon
Content Keeper is the program which keeps unwanted programs and interference out of your child's device.  It cannot be disabled and is part of every TUSD owned device.  The icon should always show as orange on the device.  If it is gray, it needs to be logged back into.  The log in credentials are the same as the ones for the iPad log in - see Heritage Student User Name and Password below..
Clever is TUSD's digital learning platform, one place for resources, communication, and instruction. With single sign-on, everything is one click away for students and families. 
Schoology Icon
Schoology is a virtual learning environment for K-12 schools that allows users to create, manage, and share academic content.
Troubleshooting tips:
  1. Log out of Schoology completely and log back in
  2. You may have too many cookies, etc.  See Clearing Data Above
  3. Try logging in through your browser:
PROBLEMS?   See these 5 Tips
#1 Suggestion **ALWAYS**:  Make sure iPad is not running multiple platforms at one time
Think of it like juggling: the more items to juggle the harder it is. Each app running in the background and each open browser tab is a ball to juggle. Two or three are manageable, but 10, 20 or 50 is hard. Yes, there have been students with 30 tabs open in Safari and 20 apps running in the background.
  • Click on the HOME BUTTON -- if there are any APPS open that the student is not using, close them.
  • Click on the SAFARI icon - close ALL the windows that are open.
#2 Suggestion:  Clear Safari History and Website Data:  
Settings >>> Safari >>> Clear History and Website Data >>>  Clear >>> Close Tabs
#3 Suggestion **ALWAYS**:  Make sure your iPad is fully updated.  To check, do the following:
  • Click on the Settings Icon (it looks like a Gear and is on the 1st screen of your child's iPad
  • Click on General >>>>>>> Click on Software Update
  • Before you add any updates make sure Automatic Updates is toggled on
  • If there is an update available, click Download and Install  (This may take a while - do after class or in the morning before your PM class)
  • After the update is completed, turn the iPad off completely: hold down the button on the upper right hand corner - then slide the toggle to the right.
  • Wait 5-10 minutes and then turn the iPad back on
#4 Suggestion **ALWAYS**: Turn your iPad fully off, wait 5 minutes and then turn back on (see directions above)
  • You may have lost the connection (can see but not hear teacher, etc.)
#5 Suggestion: Do a Hard Re-Boot to re-set the iPad
  • Hold down the Home Button AND the Power Button at the same time until the iPad screen turns black.  KEEP HOLDING until you see the white Apple logo in the middle of the screen.